More five-star reviews, on autopilot
Your best customers are happy to leave a review — they just never get asked. Review Harvesting fixes that by asking every single one, automatically, at the moment they’re most likely to say yes: right after they pick up a job done well.
It sends automatic post-service review requests over SMS and email, times them right, and routes happy customers to Google and Facebook while catching unhappy feedback privately first.
- Asks every customer — every completed RO triggers a request, no front-counter reminders needed.
- Perfect timing — fires shortly after pickup, when satisfaction is highest.
- Routes the happy ones — satisfied customers go straight to your Google and Facebook review pages.
- Catches the unhappy ones — a low rating opens a private feedback channel instead of a public one-star.
Protect your rating while you grow it
The smart routing is what separates this from blasting everyone a Google link.
- A quick rating prompt decides the path: happy customers are sent to post publicly; unhappy ones are invited to tell you privately first.
- That gives you the chance to make it right before it becomes a public review.
- Requests are spaced and capped so you stay inside platform guidelines — no review-gating violations.
A customer who just got their brakes done — without vs with Review Harvesting
Happy customer drives off → nobody asks for a review → your Google profile stays stuck at the same 40 reviews while the shop down the street keeps climbing
Customer picks up → an automated text + email arrives that afternoon → happy customer taps through and leaves a five-star Google review naming the tech
The other half of your reputation engine
Harvesting generates the reviews; Google Business Reply responds to every one of them — together they build and defend your local reputation. The requests ride on the same SMS Automation backbone, fire off the completed-job triggers in your CRM & Workflow Automations, and tie back to jobs booked through Appointment Automation.
When does the review request go out?
Shortly after the job is marked complete and the customer picks up — the window when they're happiest and most likely to respond.
Does it stop bad reviews?
It can't prevent them, but its routing invites unhappy customers to share feedback privately first, giving you a chance to fix things before they post publicly.
Is review-gating allowed?
The flow is built to stay within platform guidelines — it asks everyone and routes by sentiment, rather than hiding the option to leave a public review.
Does it ask by text or email?
Both, for the best response rate, using the same compliant SMS and email tools as the rest of the snapshot.