Answers questions and books jobs while you turn wrenches
Most people researching a repair don’t want to call — they want a quick answer. “Do you do timing belts?” “How much for front brakes on a Camry?” “Are you open Saturday?” If nobody replies fast, they bounce. The AI Chatbot answers instantly, every time, across every channel.
It’s an always-on AI chat agent that lives on your website, SMS, and social inboxes, talks like a knowledgeable service writer, and turns questions into booked estimates.
- One brain, every channel — website chat widget, text messages, and social DMs share the same trained agent.
- Answers the real questions — pricing ranges, hours, services, “can you fix this,” drop-off vs wait, towing.
- Converts to booked estimates — captures the vehicle and concern, then offers a time and books it.
- Smart hand-off — loops in a live service advisor when a conversation needs a human.
Trained on your shop, not generic scripts
The chatbot is configured around your actual services, pricing posture, and booking rules so its answers sound like your shop wrote them.
- Knows what you do and don’t service, your hours, and your typical turnaround.
- Gives honest “it depends on the vehicle, let’s get it in for a diagnostic” answers instead of made-up prices.
- Collects year/make/model and the symptom so the RO is half-written before the car arrives.
A late-night pricing question — without vs with the AI Chatbot
Visitor asks 'how much for brakes?' on your site at 10pm → form sits unread until morning → they've already booked elsewhere
Visitor asks at 10pm → AI Chatbot gives an honest range, captures the vehicle, and books a morning brake inspection → you wake up to a confirmed appointment
Part of one connected system
The chatbot shares the same engine as the rest of the snapshot. It works hand-in-hand with the AI Receptionist for callers who’d rather talk, books through Appointment Automation, and every chat is logged and tracked in your CRM & Workflow Automations.
Where does the chatbot appear?
On your website as a chat widget, in your SMS line, and in connected social inboxes — all powered by the same trained agent.
Will it quote made-up prices?
No. It gives honest ranges where appropriate and steers vehicle-specific pricing toward a quick diagnostic or estimate booking.
Can a human take over?
Yes. It hands off to a live service advisor whenever a conversation needs a person, with the full chat history attached.
Does it actually book appointments?
Yes — it captures the vehicle and concern and books straight to your bay calendar.